Returns Policy

Please do not send items back to Pioneer Veterinary Products Ltd without prior contact and without a Pioneer returns note as this will delay any credit being raised. 

Products are eligible for return providing: 

  1. The goods are unopened and in the original packaging. This includes outer boxes or cartons. 
  2. Goods are in a resalable condition. 
  3. We have been notified within 3 working days of delivery that you wish to return the goods. 
  4. Some equipment and ‘special’ items may non-returnable unless faulty. 

Please note for certain products a handling/collection fee and/or a restocking charge may apply. 

The returns form can be found online, once you have logged in – http://www.pioneervet.co.uk/Returns 
Alternatively please email support@pioneervet.co.uk to contact a member of the team to clarify your returns and to arrange the relevant paperwork.