Please do not send items back to Pioneer Veterinary Products Ltd without prior contact and without a Pioneer returns note as this will delay any credit being raised.
Products are eligible for return providing:
- The goods are unopened and in the original packaging. This includes outer boxes or cartons.
- Goods are in a resalable condition.
- We have been notified within 3 working days of delivery that you wish to return the goods.
- Some equipment and ‘special’ items may non-returnable unless faulty.
Please note for certain products a handling/collection fee and/or a restocking charge may apply.
The returns form can be found online, once you have logged in – http://www.pioneervet.co.uk/Returns
Alternatively please email firstname.lastname@example.org to contact a member of the team to clarify your returns and to arrange the relevant paperwork.