Registration is free and enables you to view prices and have access to our resource area. Registration is limited to UK practices, and your request will be approved as quickly as possible.

You will receive a notification once it has been approved.

Once you have an active myPlus account, you can create multiple favourites lists to suit your practice's needs. You can also modify the name of each list. Each favourites list is linked to your own myPlus account and can be shared with colleagues in your clinic too! 

Read our how-to guide in your Resources area to be guided through the process of setting up your favourites lists.

Once you have an active myPlus account, you can start placing orders straight away.

Search for the product you are looking for through either the search bar, or Catalogue menu, and select 'Add to Basket'. If the product has options, you will need to select these before adding to basket.

Continue filling your basket until you are ready to place your order. Once ready, click on the basket icon (top right) - you can check the order over and will see the option to proceed to checkout. Once at checkout, enter your name for reference and click 'Confirm Order'. The order is now placed. You can view your order details and status under 'Order History' in your myPlus account.

Yes, simply request a form and one of the team will be in contact. 

Yes. We support multi-site and group accounts, with options to help make ordering easier across different locations. Depending on your requirements, we can help with account structures, approved product lists, ordering controls and user access.

Speak to your account manager and we’ll help set up an approach that works for your team.

We offer free standard delivery on all orders across mainland UK.

Most orders are dispatched the same day when placed before 5:00pm, helping ensure your items arrive as quickly as possible.

Additional delivery charges may apply to certain locations such as the Highlands and Islands. If applicable, these will be clearly shown at checkout.

At Pioneer, we value your support and understanding as we strive to minimise our environmental impact and promote sustainable practices.

If an item is ordered in error, the return shipping costs are the responsibility of the practice. In line with our commitment to sustainability and to reduce waste, we do not accept returns for items prices under £15, as this helps to ensure that our operations remain financially viable.

Loss or damage of goods must be notified to us within 3 working days of delivery.

Where items have been ordered in error, this must be reported within 3 working days, anything outside of this time frame may not be returnable and may incur a restocking fee.

Please note terms may differ for clearance items.

For all returns, please fill in our returns form.

Thank you for your co-operation and continued support.

If an item is temporarily out of stock, we’ll make availability as clear as possible and, where suitable alternatives are available, help you find another option.

Some products may still be available to order with a longer lead time, while products affected by a significant supply issue may be temporarily unavailable to purchase.

If you need an item urgently, contact your account manager and we’ll help find the best available option.

Yes. We offer fixed-term contract pricing and rebate arrangements for eligible customers, helping practices and groups plan their spend with greater certainty.

The right arrangement will depend on your requirements and purchasing profile, so speak to your account manager to discuss the options available to you.