No Fuel Surcharges.
No Standard Delivery Charges.
No Minimum Order Value.
Running a veterinary practice means balancing clinical care with the day-to-day realities of stock, cash flow, staffing, client demand and team capacity.
When extra charges appear at checkout, even small ones, they can add friction to an already busy system.
With recent fuel duty news putting transport and delivery costs back into focus, we wanted to be clear about our approach at Pioneer Veterinary Products.
We are not adding a separate fuel surcharge to customer orders.
We are not adding standard delivery charges.*
And we do not have a minimum order value.
Because ordering should be based on what your practice actually needs — not thresholds, hidden extras or avoidable barriers.
Why this matters in practice
We understand that for you, flexibility matters.
- It means you can top up essential items without waiting to build a larger basket.
- It means you do not have to add products you do not need just to avoid a charge.
- It means ordering can be based on clinical need, stock levels and timing — not minimum spends or delivery costs.
Whether you are placing a planned stock order or need a smaller top-up, our approach is designed to make ordering straightforward and dependable.
No separate fuel surcharge
Fuel and transport costs continue to be part of the wider business landscape, and recent fuel duty news has highlighted just how closely those costs are being watched.
However, we do not believe that veterinary practices should have to factor in a separate fuel-related charge every time they place an order.
That is why we are not adding a separate fuel surcharge to customer orders.
No standard delivery charges*
We do not charge for standard delivery to our customers.*
For busy practices, that means fewer variables, less admin and a more predictable ordering process.
It also means your team can order based on what is needed in practice, rather than trying to work around delivery charges.
No minimum order value
There is no minimum order value when you order with Pioneer Veterinary Products. You can order what you need, when you need it.
That flexibility supports better stock control, helps avoid unnecessary spend and gives your team more confidence that essential products can be accessed without delay.
A partner to your practice, not just a supplier
Veterinary teams need more than products on a shelf. They need responsive service, practical support and people who understand the pace and pressure of practice life.
Being a partner means making the small, practical decisions that make ordering easier: answering quickly, delivering reliably, keeping things simple and helping your team get what they need without unnecessary barriers.
That is the standard we work to every day.
- No separate fuel surcharges.
- No standard delivery charges.*
- No minimum order value.
Reliable service, straightforward ordering and a team that understands the pace of practice life.
We’re By Your Side, So You Can Be By Theirs.
*Excludes Guernsey, Jersey, Highlands and Ireland.
